Friday, 10 July 2009

THANK YOU!

Hello to you all - it has been a long time since I updated the blog - way overdue by any standards! The purpose of this update is really just to thank customers of www.kaftanchic.com for their response to the site, the service and the kaftans. There are very few customers who do not respond one way or another when their orders have been dispatched. I have a wealth of lovely cards and letters from appreciative customers and some email correspondence - much of it from far corners of the globe - has gone back and forth via the ether with quite a rapport developing. I can't tell you how lovely that is and how gratifying it is to know that personal service and care with customers really does count in some quarters! I haven't posted specific responses on the website because I don't like to intrude into people's privacy but from the wealth of messages received, it appears that our customers are big fans of:-

  • The personal touch
  • Prompt service and response to queries
  • The range
  • The fact that the kaftans are the genuine article - many customers have lived in the Middle East and are pleased to have the opportunity to replace worn out kaftans much loved from times gone by
  • The value for money
  • The quality
  • The trust factor

I sent out a newsletter to all kaftanchic customers around this time last year and a second one is going to come out any time now; if you regard this sort of thing as junk mail - I really am sorry - but given the relationship I have come to enjoy with my customers, I can assure you that it is not sent out in that spirit.

Thank you all so much for your positive feed back and encouragement!

Rosy

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